Radisson Blu Hotel, London Heathrow

Check in went well and the helpful reception staff in booking us a taxi back to the airport the next morning. The room was clean and comfortable with good facilities. We were also on the ground floor close to reception and did not have to walk miles to get to the hotel entrance.

Comfortable room. Nice to have a couple of places to eat on site. I could check in early for no extra cost since my room happened to be ready. Helpful staff.

The staff were very pleasant and polite. The room was really nice and spacious with everything you needed for an overnight stay. We arrived about 8pm and went to find something to eat in the restaurant and bars. The price of the drinks should have told me that this place was not cheap. I did however ask for the food menu and was further staggered to find the price of food was astronomical. We did have something off the menu because we had eaten very little all day. I did not realise until i had paid the bill for the drinks that they add on a "Discretionary Service Charge" of 12.5%. It was not something I had come across before. I had not even been informed of the charge nor asked if i wanted it included. When it came to paying for my food i made a point of saying no discretionary service charge to be added. When checking in they ask for a £50 holding charge, for any items you may put on your room. It has now been 6 days since i stayed at the hotel and the £50 charge is still pending on my credit card. That is unacceptable. It should be removed as soon as I have checked out.

I arrived very late and frazzled after a particularly difficult journey. The staff were so helpful! They secured me a room with less of a walk (I am mobility impaired), and a passing member of staff helped me get my luggage into my room (he was on a different errand entirely). The next morning, when I was leaving for my early flight, I saw the same personnel that had helped me the night before. They were still friendly and caring, and insisted on helping me get my luggage out for the hopper bus, and even on to it! The room was perfect for my needs, with the perfect temperature, good noise insulation, fully dark blackout curtains, and a good arrangement. It was compact but met my needs perfectly. The provided toiletries were high quality, and the shower was excellent.

The Radisson Blu makes an immediate impression. The marbled lobby is sleek and inviting, with a well-laid-out check-in area to the left and a welcoming restaurant to the right. Plenty of seating makes it ideal for travellers waiting to move on. Though the glamour holds at first glance, signs of wear appear, notably a threadbare carpet on level four. Still, thanks to clear directions from Shane at reception, I found my room easily. Check-in was a smooth and surprisingly upbeat experience. Shane managed to bring both humour and professionalism to the process, setting a positive tone from the outset. The room itself looked promising: spacious, clean, and filled with light. All the expected amenities were there. Unfortunately, the bed was far firmer than expected – a let-down given the comfort I’d experienced on a previous visit. Even more frustrating, the television kept turning off on its own, and the remote rarely responded. The bathroom, however, was excellent, with a powerful, hot shower and a clean, practical design. Breakfast, included in the room rate, offered a wide buffet selection and was already bustling by 06:10. But the experience was hit-and-miss. The bacon was rigid, the scrambled eggs watery, and the staff hard to flag down. After several attempts to get coffee, I gave up waving and sought out someone to get coffee. Checkout was quick and painless, and I was soon heading to the airport. Overall, the Radisson Blu offers a blend of style and efficiency, complemented by helpful staff and high-quality amenities. But it’s let down by small but significant flaws in comfort and service. I’ll be back on 14th July and hope the second visit smooths out the bumps. The potential for a great stay is undoubtedly there.