Radisson Blu Hotel, London Heathrow

Arrived early for check in but very happy to sort me out a room very efficiency. Romeo on front desk was very friendly and polite and a credit to your staff very helpful young man. Nice clean room with comfy bed and a good breakfast 🍳 in the morning 😁

The location is great - close to Heathrow Airport, and within easy reach by either bus or taxi. Staff was friendly and the check-in process, including room selection, is made easier by online check-in which the hotel provides in advance. The room was spacious, clean, and comfortable. There is an excellent spa on the ground floor, which I really liked and would recommend wholeheartedly. I also liked the bar (and kudos to the hotel for giving a complimentary drink along woth the room reservation) and the hotel restaurant, which somewhat peculiarly specialises in steaks and lobsters (yes, it's called "Steak and Lobster", but at first I was under the impression this was just a fancy name, not that it actually only serves steaks and lobsters). :D Definitely good value for money.

We had a very comfortable stay. On arrival we unexpectedly had a room upgrade which was super as the new room was very spacious, situated at the side of the building with large windows and we could watch the aeroplanes taking off. The room was relatively quiet with just a hum from the outside traffic so nothing to prevent a good nights sleep as our flight was an early morning departure. With the use of the Heathrow Hoppa bus service (which cost around £12 return) this made it simple to get to and from the airport. The bus collects right outside the hotel entrance and drops off at departures at Heathrow. The front reception staff were very helpful with bus times to the airport as although relatively close, at peak times we were told it could take 30 minutes to get to the airport. The room had all of the usual amenities and the bed was really comfortable. We found it to be super value for money and would definitely stay here again.

Clean comfortable beds with great heating on a winters day.

The staff were very pleasant and polite. The room was really nice and spacious with everything you needed for an overnight stay. We arrived about 8pm and went to find something to eat in the restaurant and bars. The price of the drinks should have told me that this place was not cheap. I did however ask for the food menu and was further staggered to find the price of food was astronomical. We did have something off the menu because we had eaten very little all day. I did not realise until i had paid the bill for the drinks that they add on a "Discretionary Service Charge" of 12.5%. It was not something I had come across before. I had not even been informed of the charge nor asked if i wanted it included. When it came to paying for my food i made a point of saying no discretionary service charge to be added. When checking in they ask for a £50 holding charge, for any items you may put on your room. It has now been 6 days since i stayed at the hotel and the £50 charge is still pending on my credit card. That is unacceptable. It should be removed as soon as I have checked out.